- With Genetec Security Center Mobile, security personnel can remotely monitor their video surveillance systems from their iOS devices, over any wireless IP network. Whether working on routine tasks or responding to a critical situation, operators can now have up-to-the-minute and recorded video feeds, while away from their workstations.
- Find Genetec software downloads at CNET Download.com, the most comprehensive source for safe, trusted, and spyware-free downloads on the Web.
Download genetec video player.exe for free. Multimedia tools downloads - Genetec Video Player by Genetec Inc. And many more programs are available for instant and free download. Feb 15, 2018. Jan 08, 2018.
- Maintenance
If you are experiencing an outage with one of our Cloud products, please fill out this form so that we can investigate the issue.
Got questions? You've come to the right place. Customers worldwide choose Genetec for more than just our great products. We are committed to total customer care and have numerous resources at the disposal of all Genetec customers. When you choose Genetec, you can trust that our team of highly dedicated support professionals will be there to help you every step of the way.GTAC
The Genetec Technical Assistance Center (GTAC) is equipped with state-of-the-art voice-over-IP call center technology and an award-winning web portal in order to offer customers everywhere the best support experience in the shortest time possible. Whether you require assistance regarding system functionality, maintenance or upgrades, Genetec's Technical Assistance Center will provide you with the answers you need.
GTAC Crisis Response Center
The GTAC Crisis Response Center is available 24 hours a day, and 7 days a week to offer you emergency support by email, phone, and even on site at your facility. We have engineers as well as partners specialized in rapid response to support you in situations such as catastrophic system failure or cyber-attack. To add the 24/7 support option to your system, please contact Inside Sales.
Emergency 24/7 support access
Our 24/7 coverage is automatically available to all systems enrolled in the Genetec Advantage program that have purchased this option. Call us at +1 514.856.7100 and have your Advantage contract number and Certification number ready or log into the Genetec Portal to submit a ticket.
Genetec Software Download
If you are in an urgent situation and do not have Genetec Advantage we suggest reaching out to your integrator directly or filling out this form. We will respond to your request within the standard response SLA according to your system coverage.
Learn more about Genetec Lifecycle Management and our Genetec Advantage program.
GTAP
As an extension to Genetec's Technical Assistance Center (GTAC), Genetec's Technical Assistance Portal (GTAP) was developed for you to find valuable support information on your own time. The GTAP is a secured area where customers can peruse an extensive knowledge base and product documentations, obtain software downloads, contribute to a customer forum or open a support ticket for further assistance.
Access to the GTAP is FREE for all of Genetec Customers and Partners. Sign up now and uncover an array of technical support resources that will help you install, maintain and use all of Genetec's innovative security solutions.
Contact the Genetec Technical Assistance Center
Genetec Certified Professionals have access to phone support from the Genetec Technical Assistance Center:
Americas
Monday to Friday 8:00am - 8:00pm EST (GMT-5)
Toll: +1 514 856 7100
Toll free: 1 866 338 2988 (Canada & USA)
Toll free: +52 (55) 4170 3538 (Mexico)1
1Spanish support available from 9:00am - 5:00pm EST (GMT-5)
Europe & Middle East
Monday to Friday 8:00am - 8:00pm CET (GMT+1)
Toll: +33 1 44 69 35 73
Toll free*:
* An international calling fee might be incurred if the call is placed from a cellphone/mobile line. Please consult your service provider to validate if this fee will apply.
For emergencies outside of the above hours, users can access the GTAC Crisis Response Center for critical situations or cybersecurity incidents.
Our customers' security and safety are a priority. We are committed to creating secure solutions from the ground up and have practices in place to help identify and mitigate risk. As technology evolves, our strategy is to follow industry and IT best practices so that we can proactively prepare for, or quickly respond to, new security challenges when they arise.
At Genetec, we are committed to developing resources and providing support to help you strengthen your cybersecurity practices. On this page you can access our hardening guides, report a security vulnerability 24/7, and read our most recent cybersecurity updates and articles.
Report a security vulnerability
The Genetec Cybersecurity Response Center investigates all reports of security vulnerabilities affecting Genetec products and services. If you are a security researcher, partner or end user and believe you have found a Genetec security vulnerability, we would like to work with you to have it investigated and remediated.
Please collect as much of the below information as possible and submit it to [email protected]. This information will help us to better understand the nature and scope of the possible issue.
- Type of issue (buffer overflow, SQL injection, cross-site scripting, etc.)
- Product and/or version, cloud service, or Genetec web URL that contains the bug
- Any special configuration required to reproduce the issue
- Step-by-step instructions to reproduce the issue on a fresh install
- Proof-of-concept or exploit code
- Impact of the issue, including how an attacker could exploit the issue
Genetec Video Player Won't Load
You should receive a response within one business day. If for some reason you do not, please follow up with us to ensure we received your original message.
GTAC Crisis Response Center
The GTAC Crisis Response Center is available 24 hours a day, and 7 days a week to offer you emergency support by email, phone, and even on-site at your facility. We have engineers, as well as partners, specialized in rapid response to support you in situations such as catastrophic system failure or cyber-attack. To add the 24/7 support option to your system, please contact Inside Sales.
Emergency 24/7 support access
Our 24/7 coverage is automatically available to all systems enrolled in the Genetec Advantage program. Call us at +1 514.856.7100 and have your Advantage contract number and Certification number ready or log into the Genetec Portal to submit a ticket.
If you are in an urgent situation and do not have Genetec Advantage we suggest reaching out to your integrator directly or filling out this form. We will respond to your request within the standard response SLA according to your system coverage.
Learn more about Genetec Lifecycle Management and our Genetec Advantage program.
Hardening Guides
Note: To access the following security document, you must be a Security Center user with the appropriate credentials to log into the Genetec Portal. If you do not have access credentials, please contact [email protected].
Download Hardening Guides
Omnicast 4.x - Download
Security Center 5.4 - Download
Security Center 5.5 - Download
Security Center 5.6 - Download
Security Center 5.7 - Download
Security Center 5.8 - Download
Security Center 5.9 - Download